15/05/2019 | Industry, Technology

GEA introduces a cloud-based open service portal

GEA, supplier for the food processing industry, recently showcased a new cloud-based platform for digital services for the first time. This supplier-independent portal provides customers modern service solutions like remote maintenance, data analysis and comprehensive e-commerce and enables them to seamlessly integrate all their supplier interactions in one common platform.

For a pilot project, GEA won a key customer, starting with e-commerce for ordering spare parts, smaller components and technical service. The platform also includes a documentation part where the customers are being provided with certificates, operating manuals and training documents, for example. The new portal will be launched in July 2019 for the first German customers. Until the end of 2020, additional services will be implemented, like condition monitoring, PLC connections and video support.