Ishida, the manufacturer specializing in weighing, packaging and quality control systems, is moving closer to its customers in Germany and Austria. Since Oliver Blaha took office as Managing Director at the beginning of 2020, Ishida GmbH has opened a branch in Hamburg in addition to its long-standing location in Schwäbisch Hall/Germany. Furthermore, a comprehensive reorganisation was carried out in the areas of sales and customer service.
By expanding its decentralized service structure, Ishida wants to be able to respond to customer enquiries even faster and provide a significantly higher level of support. In the course of a recruitment drive, the department is currently being further staffed up for better area coverage and thus shorter response times. At the same time, Ishida is organizing sales according to the sales regions South and North, which is reflected in the two company locations. The new branch in Hamburg also provides project planning services and offers customer training on a complete packaging line.